Greater Iowa Credit Union
  • 22-Jul-2022 to Until Filled (CST)
  • IT
  • Ames, IA, USA
  • Hourly
  • Full Time

We are currently seeking a Branch Technology Specialist that manages and supports technology systems at the credit union's branches. Responsibilities include responding to support tickets and resolving general technology issues, performing pro-active maintenance on branch technology systems, coordinating support with third parties, coordinating and participating in new technology installations and replacements, supporting other information technology areas with on-site hands and eyes, and providing branch staff with training and guidance on technology usage.

Location: 1509 Baltimore Drive, Ames, IA 50010 (frequent travel to all GICU locations)

Hours: Monday - Friday 9am to 6pm, on-call rotations Saturdays 9am to 1pm

Essential Functions & Responsibilities:

  • Responds to support requests and resolves issues related to branch technology. Resolves issues remotely and onsite as-needed. Documents issues, troubleshooting steps, and resolutions in ticket system. Opens tickets and escalates issues with vendors and handles equipment returns and replacements.
  • Performs routine maintenance on branch technologies. Installs and configures new systems and decommissions old systems. Coordinates device installations and maintenance performed by third-parties. Assists other Information Technology functions as remote eyes and hands at branches. Assists Network Administrator and Systems Administrator with basic network management, physical changes to rack-mounted equipment, cabling, and other device installations.
  • Manages building security systems technology including alarm systems, camera systems, and building access systems. Administers building access in applicable systems. Coordinates testing, maintenance, and changes to building security systems.
  • Performs as a backup for the Technology Support Specialist in responding to general Information Technology support requests, managing user accounts, imaging and deploying PCs, deploying software, and supporting peripheral devices.
  • Collaborates with the Information Security Officer on information security best practices and implements branch level controls to meet information security needs.
  • Meets with branch managers and staff to discuss branch needs. Researches and evaluates new technologies and makes recommendations to improve branch operations through technology.
  • Performs other duties as assigned. Participates in an on-call rotation.

Knowledge and Skills:

Experience: Two years of similar or related experience. Experience working at a bank or credit union preferred.

Education: Associate degree in information technology or related field, bachelor's degree preferred.

Interpersonal Skills:
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:
1. Strong communication and coordination skills
2. Strong troubleshooting skills
3. Strong knowledge of Microsoft Windows client and server operating systems
4. Knowledge of basic TCP/IP local area networks (LANs)
5. Ability to coordinate technical support service activities at multiple locations
6. Familiar with common technologies used at banks and credit unions
7. Knowledge of alarm systems and security camera systems preferred

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to sit, stand, walk and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

Work Environment:
Work is performed in a standard office environment with a quiet to moderate noise level. Will be required frequent travel between branches. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Greater Iowa Credit Union
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